Frequently asked questions

Every product page shows its own minimum order quantity. Broadly: pens, keyrings, bags, coasters, paperweights, clip boards and printing start at 100 pieces; clocks, diaries, bottles, lunch boxes, pen stands, mobile stands and wooden items start at 50; and executive gift sets, hampers, silverware, awards, signage and neon start at 25. The quantity box on each product starts at that minimum.

No. Checkout is guest only. You enter your name, company, email, phone, GSTIN if you want it on the invoice, and the delivery address, and that is the whole process. There is no password to remember and no account to be chased about later.

Yes. Add as many products to the cart as you need, each with its own quantity and its own branding instructions. Each line has to meet that product’s own minimum order quantity. Shipping and GST are calculated once across the whole order.

Request a bulk quote rather than ordering online. Above 500 units the per-unit price is worth negotiating against your exact specification, print method and delivery schedule, and the online price does not reflect that. Every product page carries a bulk quote link that prefills the product and quantity for you.

Contact us on WhatsApp immediately. Before we begin branding, changes and cancellations are straightforward. Once your artwork proof is approved and printing has started, the goods are customised for you and can no longer be cancelled or changed, so approve the proof only when you are certain.

Use the order tracking page with your order number and the email address you ordered with. Order numbers look like GB-10001 and are sent in your confirmation email. Once the consignment leaves Jalandhar we add the courier name and tracking number to that record.

Yes, and we recommend it if you are anywhere near Jalandhar. The showroom is at SCO#3, Jassi Complex, Dhan Mohalla, Backside Kalyan Computers, Near Henry Petrol Pump, Jalandhar, Punjab 144001, open Mon–Sat, 10:00–19:00 IST. Message ahead on WhatsApp with your budget band so we can have the relevant stock ready.

No. Every price shown is per unit and exclusive of GST. GST at 18% is calculated on the subtotal at checkout and shown as a separate line before you confirm. Product pages carry the note "per unit, +18% GST" so there is no ambiguity while you are comparing.

The prices on the site are already bulk prices at the stated minimum quantity. For larger runs, particularly above 500 units, request a bulk quote and we will price the specific run rather than applying an automatic slab. That way the quote accounts for the print method and delivery schedule as well as the quantity.

Yes, on every order. Enter your company GSTIN at checkout and it is printed on the invoice so your finance team can claim input credit. If you forget to enter it, tell us before dispatch and we will add it; once an invoice is raised, changing the GSTIN on it is not always possible.

The displayed price is the product price. Standard single-position logo branding is confirmed with your order and, at normal quantities, is generally included in the per-unit price we quote. Multi-colour printing, several print positions, or individual names and dates are quoted separately because they change the per-piece cost.

Yes. Metal, paper and freight costs move, and so do our prices. The price you see on the site at the moment you place an order is the price honoured for that order. Quotes we issue by WhatsApp or email carry their own validity period, which is stated on the quote.

Screen printing and pad printing for plastic, paper and curved surfaces; UV printing where the artwork needs full colour or a photographic image; laser engraving for metal, steel and wood, which is permanent and does not wear off; and embroidery on canvas and jute bags. We recommend the method when we see the product and the artwork together.

Vector is best: AI, CDR, EPS, PDF or SVG, with all fonts converted to outlines or curves. If you only have a raster file, send a PNG at 300 dpi at the size it will be printed, with a transparent background. A logo pulled off a website is almost always too small to print well.

Up to 20 MB per file, in PNG, JPG, PDF, AI, CDR or SVG format. Anything larger can be sent over WhatsApp or emailed to brandskool.online@gmail.com with your order number in the subject line. Uploaded artwork is stored privately and is only accessible to our team.

Yes. We position your logo on the product and send a digital proof showing size and placement. Nothing is printed until you approve it in writing. This is the point to check spellings, the version of the logo and the print position, because approval starts the production run.

It will be close, not identical. Printed and engraved colours vary slightly between materials, production batches and print methods, and no screen accurately previews how ink sits on anodised metal or dyed jute. Send Pantone or CMYK references if the shade is critical and we will match as closely as the material allows.

Yes to both. Co-branded gifts with two logos are common at dealer and partner events, and individual name engraving is standard on awards and senior client gifts. Both are quoted separately from the base price, and name engraving needs the final list before production starts, so build a few extra days into your timeline.

Ready-stock items without branding are dispatched within 24 hours of order confirmation. Customised and logo-branded orders ship in 5 to 7 working days from artwork approval. Transit time on top of that depends on the destination, typically two to five days within India. If you have a fixed event date, tell us before you pay.

Shipping is free on orders of ₹10,000 and above, calculated on the subtotal before GST. Below that, a flat ₹250 is added at checkout. Very large or heavy consignments that need transport rather than courier are quoted separately, and we tell you before the order is confirmed.

Yes, pan-India. We ship from Jalandhar by courier or by transport depending on the weight and the destination. Remote pincodes occasionally add a day or two, and we flag it at the time of the order rather than after dispatch.

Yes. Send the address list with the quantity for each location when you enquire and we will quote the freight for the split. This is common for companies distributing joining kits or festive hampers across branch offices, and it is easier to arrange before the order is confirmed than after.

Photograph the outer packaging and the damaged goods before unpacking everything, and send the photographs to us on WhatsApp within 48 hours of delivery with your order number. Damage in transit is settled with the courier, and we replace or refund the affected pieces once the claim is verified.

You can pay online through our secure payment gateway when online payment is enabled, or choose to pay by UPI or bank transfer after we confirm your order. Both options appear at checkout. Bank and UPI details are sent with the order confirmation email.

Your order is created with the status "pending payment" and we send the bank and UPI details along with the confirmation. Send the payment reference back to us on WhatsApp or email, and production starts once the payment is confirmed. Ready stock is held for you in the meantime.

For customised and branded orders, yes. Branded goods cannot be resold to anyone else, so production begins after payment is confirmed and the artwork proof is approved. Terms for large or repeat orders can be discussed directly, but they are agreed before the order rather than assumed.

Yes. Online payments are processed by Razorpay, a PCI DSS compliant payment gateway. Your card details are entered on Razorpay’s systems and are never stored on ours. We only receive confirmation of whether the payment succeeded, along with the payment reference.

Yes. Many of our corporate and institutional customers order against a PO. Email the purchase order to brandskool.online@gmail.com with the product specification and quantity, and we will confirm the order and raise the invoice against it.

No. Goods printed, engraved or otherwise customised with your logo or text cannot be resold and are not returnable. The exception is a manufacturing defect or an error on our part, which we will replace or refund. This is why we do not print anything until you have approved the artwork proof.

Yes, within 7 days of delivery, provided the goods are unused, unbranded and in their original packaging with all tags and accessories. Contact us on WhatsApp or email before sending anything back so we can confirm the return and the address.

Report it within 48 hours of delivery, with photographs of the defect and the batch. Send them to us on WhatsApp or email with your order number. Once we have verified the defect we replace the affected pieces or refund them, including for branded goods.

Approved refunds are processed to the original payment method within 7 to 10 working days of approval. Bank transfer refunds go back to the account the payment came from. Shipping charges are refunded only where the return is the result of our error or a defect.

Minor colour variation between the proof and the printed product, or between production batches, is inherent to printing and is not treated as a defect. Nor is a change of mind on a branded order, damage caused after delivery, or an error in artwork you supplied and approved. Check proofs carefully — that is what they are for.