Returns and Refunds Policy

Anything we print, engrave or embroider for you is made specifically for your organisation and cannot be resold to anyone else. Those goods are not returnable, and the artwork proof we send before production exists precisely so that mistakes are caught before that point.

Unbranded goods taken from ready stock are a different matter and can be returned within 7 days if they are unused and in their original condition.

Manufacturing defects are covered in both cases.

Goods that have been printed, engraved, embroidered, assembled or otherwise customised with your logo, text, artwork or specification are non-returnable and non-refundable.

The single exception is a manufacturing defect, or an error on our part in reproducing the artwork you approved. To claim under this exception you must report the issue within 48 hours of delivery, by WhatsApp or email, quoting your order number and attaching clear photographs of the defect, of the affected goods, and of the batch or packaging.

Where we verify a manufacturing defect or an error on our part, we will at our discretion reprint or replace the affected pieces, or refund them. Reprinting is normally faster than a refund, and for time-bound orders it is usually the better outcome for you.

Errors in artwork that you supplied and approved — a misspelling, an outdated logo, the wrong version of a file — are not manufacturing defects. This is why we do not begin production until you approve the proof in writing.

Unbranded goods supplied from ready stock may be returned within 7 days of delivery, provided they are unused, unwashed, undamaged, and in their original packaging with all tags, inserts and accessories intact.

Contact us on WhatsApp or by email before returning anything, quoting your order number. We will confirm the return and give you the correct return address. Goods sent back without prior confirmation may not be traceable to your order and may not be refunded.

Return freight for a change of mind is payable by you. Where the return is due to a defect, an error on our part, or an incorrect item being supplied, we bear the return freight.

Goods returned in used, soiled, incomplete or repacked condition will be rejected and returned to you at your cost.

Count and check your consignment against the invoice on delivery. Report any shortage, or any item supplied that you did not order, within 48 hours of delivery with photographs of the goods received and the packing.

Verified shortages are made good by supplying the missing quantity, or refunded where we cannot supply within a timeframe that is useful to you.

Approved refunds are made to the original payment method. Payments made online are refunded to the card, account or UPI handle used for the payment. Payments made by bank transfer are refunded to the account the transfer came from.

Refunds are processed within 7 to 10 working days of approval. The time it then takes to appear in your account depends on your bank or card issuer and is outside our control.

Shipping charges are refunded only where the return arises from a defect, an error on our part, or an incorrect item being supplied. Where you return goods because you have changed your mind, the original shipping charge is not refunded.

Where GST has been charged on an order that is subsequently refunded, the GST component is refunded along with it and a credit note is issued against the original invoice.

Orders can be cancelled at no cost before production begins. For a customised order, production begins when you approve the artwork proof; for ready stock, it begins when the consignment is packed.

Once branding has started on a customised order, it cannot be cancelled, because the goods can no longer be supplied to anyone else.

To cancel, contact us on WhatsApp at +91 88376 00299 as early as possible with your order number. An email may not be read in time to stop production.

Minor variation in printed or engraved colour, between the digital proof and the finished product or between production batches, is inherent to printing on physical materials and is not treated as a defect. Neither is minor variation in the grain, tone or finish of natural materials such as wood, jute and leather.

Also not covered: damage caused after delivery, damage caused by misuse or storage, normal wear, and any issue arising from artwork or specifications you supplied and approved.

Contact us on WhatsApp at +91 88376 00299 or email brandskool.online@gmail.com, quoting your order number and attaching photographs where the claim relates to a defect or damage. We are available Mon–Sat, 10:00–19:00 IST.